Last Updated: August 23, 2023
Thank you for choosing WebNeo Tech Corporation ("we," "us," "our," or "WebNeo Tech"). This Refund Policy explains our refund process for our products and services. By using our products and services, you agree to the terms outlined in this policy.
1. Product and Service Categories
Our refund policy applies to the following categories of products and services:
- Web design and development services
- Mobile app development services
- SEO (Search Engine Optimization) services
2. Refund Eligibility
Refunds may be considered under the following circumstances:
- Non-Delivery: If you have not received the agreed-upon deliverables within the specified timeframe, you may be eligible for a refund.
- Quality Issues: If the delivered product or service does not meet the specifications or quality agreed upon, you may be eligible for a refund.
- Cancellation: If you cancel your project or service before it has commenced, you may be eligible for a refund according to our cancellation policy.
3. Refund Process
To request a refund, please follow these steps:
- Contact our customer support team within [X] days of the incident that warrants a refund.
- Provide relevant details about your purchase, including order number, service/product details, and the reason for requesting a refund.
- Our team will review your request and assess its eligibility based on our refund policy.
4. Refund Approval
If your refund request is approved, the following steps will be taken:
- Refunds will be processed using the original payment method used for the purchase.
- The refund amount will be determined based on the specific circumstances of the request and the services/products involved.
- You will receive a confirmation email once the refund has been processed.
5. Exclusions
Our refund policy does not apply to:
- Any services or products provided on a non-refundable basis, clearly indicated during the purchase.
- Instances where the client has approved or accepted the deliverables, and the issue arises thereafter.
6. Contact Us
If you have any questions or concerns about our refund policy, please contact us.
